Milwaukee Tool Thailand Heavy Duty Club Terms and Conditions
1 About These Terms and Conditions and Information about Us
1.1 Scope. These terms and conditions (“Terms”) govern the Milwaukee Tool Thailand Heavy Duty Club (“Heavy Duty Club”) operated by us.
1.2 What Heavy Duty Club is. Heavy Duty Club is a loyalty program operated by us at our sole discretion. Through our Heavy Duty Club, we reward and thank our loyal customers for purchasing our products and/or taking certain actions. By becoming a Heavy Duty Club member, you may: -
(a) earn point(s) (“Point(s)”) by making eligible purchases and/or taking eligible actions;
(b) redeem product(s), service(s), discount(s), gift(s) and/or voucher(s) (“Reward(s)”) using the Point(s); and/or
(c) enjoy any other benefit(s) and/or service(s) offered by us.
1.3 Why you should read these Terms carefully. Please read these Terms carefully before joining our Heavy Duty Club. Please revisit these Terms regularly to understand the terms and conditions that apply to our Heavy Duty Club as they may change from time to time. By participating in our Heavy Duty Club, you agree and consent to be bound by these Terms and any changes or modifications we may make in accordance with Clause 7.1 of these Terms, together with our Privacy Policy, Terms and Conditions of Use and Warranty Terms and Conditions (where applicable). Please also read them carefully.
1.4 Who we are. We are Milwaukee Tool (Thailand) Company Limited (Company Number: 0105558005717), a limited liability company incorporated in Thailand with the principal office of business at No.65/116-177 Chamnan Phenjati Building, 14th Floor, Rama 9 Road, Huai Khwang Sub-district, Huai Khwang District, Bangkok Metropolis, Thailand.
2 Heavy Duty Club Membership Eligibility and Overview
2.1 Eligibility. Our Heavy Duty Club membership is complimentary and is available only to individuals, not to companies, partnerships, associations, groups or other entities. You are eligible to become a Heavy Duty Club member if you are aged at least twenty (20) years or above.
2.2 Restrictions. You may not have more than one membership or any form of joint membership. We reserve the right to merge or terminate additional or duplicate Heavy Duty Club membership account(s) (“Membership Account(s)”) at any time without prior notice. Our Heavy Duty Club membership is neither transferrable nor assignable, and may only be used by the registered member for his/her personal benefit only. You must not use our Heavy Duty Club membership for any business or commercial purpose. In particular, you must not trade your Point(s) associated with your Membership Account.
2.3 Refusal of membership. We reserve the right to, at our sole discretion, refuse membership to any person, without giving any reason and without any liability.
3 Heavy Duty Club Enrolment
3.1 How to apply. You can apply to join our Heavy Duty Club by registering online through our website https://www.milwaukeetool.in.th/ (“Website”). During the online registration, you must create a password (“Password”). After you have filled in all the required information and clicked the “NEXT” button, a one-time password (“OTP”) will be sent to your registered mobile number by SMS. You must enter the OTP to complete the online registration.
3.2 What you are required to provide. In order to enrol in our Heavy Duty Club, you are required to provide your first name, last name, and valid Thailand personal mobile number. You may also provide your email address if you wish. You will have the opportunity to provide us with your date of birth, gender, the trade that you work in, and other information as listed on the “Profile & Preferences” page after signing into your Online Account (as defined in Clause 3.3); however, the provision of any of such information is optional.
3.3 Membership Account(s). Upon successful registration through our Website, you will be assigned an online Membership Account (“Online Account”), with a membership number (“Membership Number”) and an electronic membership card in the form of a quick response (QR) code (“e-Membership Card”). You may log into your Online Account with your registered and verified mobile number, and the Password.
3.4 Updating personal information. You are solely responsible for maintaining the completeness and accuracy of all the information provided by you to us, and for timely updating the information. You may update your person information on the “Profile & Preferences” page after signing into your Online Account. We shall in no event be liable for any loss or damage of any kind suffered or incurred by you if any of the information provided by you is incomplete, inaccurate, or not current.
3.5 Confidentiality and security of Membership Number, Online Account and Password. You are solely responsible for maintaining the confidentiality and security of your Membership Number, Online Account and the Password, and are fully responsible for all activities that occur under your Membership Number, Online Account and/or Password even if such activities were not committed by you. We recommend that you update your Password regularly. Please notify us immediately if there has been any unauthorised use of your Membership Account (including, without limitation, your Online Account).
4 Earning Point(s)
4.1 How to earn Point(s). You can earn Point(s) by (a) making eligible purchases of Milwaukee-branded products through our authorized dealers (“Authorized Dealers”) or through our Website from 31 January 2024 onwards and (b) successfully registering the purchases by filling out the “Register Warranty to Earn Points” form (such registration of the purchase shall hereinafter be referred to as “Registration of Eligible Purchase”) within fourteen (14) days of purchase. Unless otherwise specified, you may earn one (1) Point for every twenty-five Baht (THB 25) spent. Point(s) is/are awarded only in whole numbers, and rounded down to the nearest whole number. For instance, if you have spent forty-nine Baht (THB 49), you may earn one (1) Point.
4.2 Additional terms on eligible purchases and Registration of Eligible Purchase.
(a) Authorized Dealers. You may find a list of our Authorized Dealers on our “Where to Buy (สถานที่ซื้อ)” page. We will make reasonable endeavours to update the list of our Authorized Dealers on our “Where to Buy (สถานที่ซื้อ)” page. However, the updated list of our Authorized Dealers may not always be immediately available. We do not guarantee the completeness or accuracy of the list of our Authorized Dealers on our “Where to Buy (สถานที่ซื้อ)” page. If you have any questions about the list of our Authorized Dealers, please contact us in accordance with Clause 10.7.
(b) Qualifying purchases. For your eligible purchase to qualify for earning Point(s), you must be successfully enrolled in our Heavy Duty Club on the date of Registration of Eligible Purchase, and signed into your Online Account at the time of Registration of Eligible Purchase. All Point(s) earned in an eligible purchase will be credited to the only one (1) Membership Account signed into at the time of Registration of Eligible Purchase.
(c) Exclusions. Eligible purchases exclude discounts (including, without limitation, employee discounts), shipping and delivery fees and charges, repair fees and charge, service fees and charges, and other fees, charges, and/or purchases specified by us from time to time.
(d) Cancellation or refund. In the event of a cancellation or refund, the Point(s) earned from the relevant product(s) will be deducted from your Membership Account.
(e) Registration of Eligible Purchase. You are solely responsible for ensuring the completeness and accuracy of all the information provided by you to us during the Registration of Eligible Purchase. If any of the information provided by you is incomplete or inaccurate, we reserve the right to reject your Registration of Eligible Purchase and not grant any Point(s) to you. We shall in no event be liable for any loss or damage of any kind suffered or incurred by you as a result of or in connection with the incompleteness or inaccuracy of any of the information provided by you.
(f) No retrospective claim of Point(s). No Point(s) can be claimed retrospectively if you did not comply with Clause 4.2(b) and/or failed to complete the Registration of Eligible Purchase within fourteen (14) days of purchase.
4.3 When Point(s) are credited to the Membership Account. Unless otherwise specified and except for some unforeseen circumstances, within three (3) working days after the submission of the Registration of Eligible Purchase, you will receive an email notification sent to your registered mobile number, informing you whether or not your Registration of Eligible Purchase is successful. If your Registration of Eligible Purchase is successful, Point(s) earned will typically be credited to your Membership Account by the end of the day on which you receive the email notification.
4.4 Validity period. All Point(s) credited to your Membership Account is/are valid for two (2) year. For instance, Point(s) credited on 31 January 2024 will automatically expire at 22:00 p.m. on 31 January 2026 (Bangkok time).
4.5 Point(s) is/are non-transferable, non-exchangeable, non-assignable, etc. All Point(s) earned, or any part thereof, is/are not transferrable or exchangeable for any other benefits, including, without limitation, cash or other monetary value, credits, coupons, or complimentary services. All Point(s) earned, or any part thereof, may not be sold, bartered, transferred, or assigned to any other Heavy Duty Club member(s) and/or any other third party.
5 Redeeming Reward(s)
5.1 Overview. You can redeem Reward(s) using the Point(s) credited to your Membership Account. The Reward(s) and the Point(s) required to redeem each Reward will be posted on our Website or published through other media (including, without limitation, in-store, marketing communications, and social media) from time to time. The Reward(s) are subject to availability.
5.2 No combination of Points. You cannot combine the Point(s) in your Membership Account with the Point(s) in other Membership Account(s) to redeem any Reward.
5.3 No combination of Points and cash or coupon. You cannot combine the Point(s) in your Membership Account with cash or coupon to redeem any Reward.
5.4 Redemption of product(s)/ gift(s).
(a) How to redeem. In order to redeem a Reward that is a product or gift, you must do the following:
(i) sign into your Online Account using your own mobile device;
(ii) click the “REDEEM NOW” button for the Reward which you wish to redeem;
(iii) fill in the recipient’s full name, address and contact number (“Recipient’s Information”);
(iv) click the “PROCEED” button to proceed with the redemption of the selected Reward; and
(v) click the “CONFIRM” button to confirm the Recipient’s Information and complete the redemption of the selected Reward.
(b) Delivery. The redeemed Reward that is a product or gift will be delivered to you or the person designated by you free of charge, based on the Recipient’s Information provided by you, provided that the delivery address is within Thailand. We do not deliver to P.O. box, parcel locker, parcel pick-up service address or other general delivery address. The redeemed Reward will be dispatched within three (3) working days after the completion of redemption of the Reward in accordance with Clause 5.4(a). You are solely responsible for ensuring that the Recipient’s Information is accurate and complete. If we cannot deliver the Reward to you due to the inaccuracy or incompleteness of the Recipient’s Information, you will be deemed to have forfeited the Reward. We shall in no event be liable for any loss or damage of any kind suffered or incurred by you as a result of or in connection with the inaccuracy or incompleteness of the Recipient’s Information.
(c) Specific terms and conditions. The use of the Reward that is a product or gift may be subject to specific terms and conditions which are available at the time of redemption.
5.5 Redemption of service(s)/ discount(s)/ voucher(s).
(a) Extended warranty.
(i) How to redeem. In order to redeem a Reward that is an extended warranty, you must do the following:
(1) sign into your Online Account using your own mobile device;
(2) click the “REDEEM NOW” button for the Reward which you wish to redeem;
(3) fill in the Recipient’s Information;
(4) click the “PROCEED” button to proceed with the redemption of the selected Reward; and
(5) click the “CONFIRM” button to confirm the Recipient’s Information and complete the redemption of the selected Reward.
(ii) Delivery. A physical warranty card will be delivered to you or the person designated by you free of charge, based on the Recipient’s Information provided by you, provided that the delivery address is within Thailand. We do not deliver to P.O. box, parcel locker, parcel pick-up service address or other general delivery address. The redeemed Reward will be dispatched within three (3) working days after the completion of redemption of the Reward in accordance with Clause 5.5(a)(i). You are solely responsible for ensuring that the Recipient’s Information is accurate and complete. If we cannot deliver the physical warranty card to you due to the inaccuracy or incompleteness of the Recipient’s Information, you will be deemed to have forfeited the Reward. We shall in no event be liable for any loss or damage of any kind suffered or incurred by you as a result of or in connection with the inaccuracy or incompleteness of the Recipient’s Information.
(iii) Specific terms and conditions. The use of the Reward that is an extended warranty is subject to specific terms and conditions which are available at the time of redemption.
(b) Other service(s)/ discount(s)/ voucher(s).
(i) How to redeem. In order to redeem and collect a Reward that is a service other than an extended warranty, a discount or voucher, you must do the following:
(1) sign into your Online Account using your own mobile device;
(2) click the “REDEEM NOW” button for the Reward which you wish to redeem;
(3) click the “CONFIRM” button to proceed with the redemption of the selected Reward;
(4) collect the Reward.
(c) Specific terms and conditions. The collection and/or use of the Reward that is a service, discount or voucher may be subject to specific terms and conditions which are available at the time of redemption.
5.6 Deduction of Point(s). The Point(s) used to redeem the Reward(s) will be automatically deducted from your Membership Account after you clicked “CONFIRM” button.
5.7 Reward(s) is/are non-returnable, non-exchangeable, non-transferable, etc. All redeemed Reward(s), or any part thereof, is/are not returnable, transferrable or exchangeable for any other Reward(s) and/or any other benefits, including, without limitation, cash or other monetary value, credits, coupons, or other products or services. All Reward(s) redeemed is/are for personal use only. You may not sell, barter, transfer or assign any or all of the Reward(s) redeemed to any other Heavy Duty Club member(s) and/or any third party.
6 Cancellation, Suspension, Termination or Revocation of Membership
6.1 Cancellation. You may cancel your membership at any time by filling out the Member Member Enquiry Form
6.2 Inactive Membership Account. If your Membership Account has been inactive for three (3) consecutive years (that is, you have neither logged in to your Online Account, earned any Point(s), nor redeemed any Reward(s), for three (3) consecutive years), we reserve the right, at our sole discretion, to terminate your membership without prior notice and without any liability.
6.3 Abuse, violation, and illegal activity, etc. Any actual or suspected abuse of our Heavy Duty Club, failure to comply with these Terms, illegal activity, fraud, wilful misconduct, misrepresentation, or other conduct detrimental to us or our interests, including, without limitation, any actual or suspected illegal, fraudulent or other unauthorised use of any Point(s) and/or Reward(s), may result in suspension, termination or revocation of your membership, as determined by us at our sole discretion, without prior notice and without any liability, and without prejudice to any other rights and remedies that we may have. If your membership is terminated or revoked, you may be ineligible for further participation in our Heavy Duty Club.
6.4 Transferral or deactivation of registered mobile number. Your Membership Account is linked to your registered mobile number which is verified pursuant to Clause 3.1. If we reasonably believe that your registered mobile number has been transferred to a third party, or you have deactivated your registered mobile number, we reserve the right to, at our sole discretion, terminate your membership which is linked to such registered mobile number, without prior notice and without any liability.
6.5 Consequences of cancellation, termination or revocation of membership. If your membership is cancelled, terminated or revoked for any reason, any and all Point(s) earned that has/have not yet been credited to your Membership Account, any and all Point(s) that is/are credited to your Membership Account but has/have not yet been used, as well as any and all Reward(s) redeemed that has/have not yet been collected, prior to the effective date of cancellation, termination or revocation (as the case may be), will be forfeited, and your access to your Membership Account (including, without limitation, your Online Account) and our Heavy Duty Club will be automatically terminated.
7 Modification and Termination of Heavy Duty Club
7.1 Our right to modify, suspend, terminate or cancel. We reserve the right to, at our sole discretion and at any time:
(a) modify these Terms;
(b) change, modify, suspend, terminate or cancel our Heavy Duty Club and any aspect or feature of it, including, without limitation, the registration process, the mechanism for earning Point(s), the Referral Program, the mechanism for redeeming Reward(s), and the Reward(s) – which may affect the value of Point(s) or Reward(s) already earned or credited and/or the ability to redeem Reward(s).
7.2 Notification. We will use reasonable endeavours to provide advance notice to you of any material changes to these Terms and/or our Heavy Duty Club, and/or suspension, termination or cancellation of our Heavy Duty Club, by emailing you or posting it/them on our Website or publishing it/them through other media (including, without limitation, in-store, marketing communications, and social media).
7.3 Acceptance of changes. By continuing to participate in our Heavy Duty Club after we have provided you with the notice pursuant to Clause 7.2, you agree to be bound by the changes. If you disagree with any changes to these Terms and/or our Heavy Duty Club, you may cancel your membership in accordance with Clause 6.1.
7.4 Consequences of termination or cancellation of Heavy Duty Club. If our Heavy Duty Club is cancelled or terminated for any reason, any and all Point(s) earned that has/have not yet been credited to your Membership Account, any and all Point(s) that is/are credited to your Membership Account but has/have not yet been used, as well as any and all Reward(s) redeemed that has/have not yet been collected, prior to the effective date of cancellation or termination (as the case may be), will be forfeited.
8 Data Privacy and Personalised Offer(s)
8.1 How we deal with your personal information. We value your privacy. The personal information collected from you in connection with our Heavy Duty Club, including, without limitation, your personal information detailed in Clause 3.2, and the purchase(s) made in connection with your Membership Account, will be used, processed, stored and/or transferred for the purposes of, inter alia, the administration and operation of our Heavy Duty Club, delivery of the associated benefits and services, marketing in connection with our Heavy Duty Club, and internal analysis, and in accordance with our Privacy Policy.
8.2 Personalised Offer(s). If you have provided your consent, we will use your personal information to inform you of and provide you with personalised and tailored offer(s) and promotion(s) (“Personalised Offer(s)”). Any Personalised Offer will be subject to additional terms and conditions, which will be posted on our Website or otherwise notified to you by us. Any and all Personalised Offer(s) is/are for your personal use only, and cannot be shared with any other Heavy Duty Club member(s) and/or any third party.
9 Disclaimers and Exclusion of Liabilities
9.1 No representations, warranties or conditions made. To the maximum extent permitted by applicable laws, neither we nor our affiliates make any representations, warranties, or conditions of any kind whatsoever, express or implied, in connection with these Terms, our Heavy Duty Club, or any of the Point(s), Reward(s), other benefits or services, or any information, content or materials associated with our Heavy Duty Club, including, without limitation, warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy.
9.2 Exclusion of liabilities. To the maximum extent permitted by applicable laws, we, our affiliates, and our respective directors, officers, employees and agents, shall not be liable for any damages, losses, costs, expenses, liabilities, or claims whatsoever, whether direct, indirect, special, punitive, incidental, or consequential, in contract, tort (including negligence), under statute or otherwise, save for wilful misconduct, arising out of or in connection with our Heavy Duty Club or any aspect or feature of it, including, without limitation, your registration or participation in our Heavy Duty Club, and any Point(s) or Reward(s).
10 General
10.1 No third-party rights. Our contract with you is between you and us only. Nobody else has any right to enforce, or enjoy the benefit of, any of these Terms.
10.2 Severance. If for any reason any provision of these Terms shall be held by a court or other authority to be invalid, unlawful or unenforceable, the remaining provisions shall remain in full force and effect.
10.3 No waiver. Even if we delay in enforcing any provision of these Terms, we can still enforce it later. We may not immediately chase you for not doing something or for doing something that you are not allowed to, but that doesn’t mean that we cannot do it later.
10.4 Entire agreement. These Terms, together with our Privacy Policy, Terms and Conditions of Use and Warranty Terms and Conditions (where applicable), set out the entire agreement between you and us with respect to our Heavy Duty Club.
10.5 Governing law. These Terms shall be governed by the laws of Thailand.
10.6 Dispute resolutions. If you have any complaints about us or our Heavy Duty Club, please contact us in accordance with Clause 10.7. We will do our best to resolve any problems you have with us or our Heavy Duty Club. If you are not satisfied with the outcome, you can bring claims against us in the courts of Thailand, which shall have the exclusive jurisdiction to resolve any dispute between us arising from these Terms.
10.7 Contact us. You may contact us by:
(a) filling out the Member Enquiry Form;
(b) calling us at +66 2246-1074-7;
(c) emailing us at thailand@milwaukeetool.asia;
(d) filing out the Contact Us Form; or
(e) visiting our office at No.65/116-177 Chamnan Phenjati Building, 14th Floor, Rama 9 Road, Huai Khwang Sub-district, Huai Khwang District, Bangkok Metropolis, Thailand.
Effective date: 31 January 2024